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Ethical Foundation

Coach and Mentor training, in its many forms, is primarily about improving the skills and competencies of the coach/mentor enabling the coach/mentor to enrich the life of their students/delegates, build successful professional coaching/mentoring businesses working within the legal requirements of the country they practice from.

Coach/Mentor training, requires clear behavioural guidelines in order to safeguard delegates and their students/delegates.  These guidelines are encapsulated in our Professional Standards and give clear indications of what is, and what is not, acceptable professional behaviour within the coaching/mentoring community in general, and the IIC&M in particular.

Professional Standards do not stand on their own.  They are the product of an ethical foundation, which presumes that coach/mentor training companies will conduct their training courses and business practices to the highest standards.  The IIC&M endorses the following Core Values, as the basis for Professional Standards

1. Integrity
2. Honesty
3. Transparency
4. Excellence
5. Care
6. Professionalism
7. Quality of Service
8. Accountability
9. Responsibility

Our Professional Standards are the result of applying these Core Values to the areas of life and work in which we have particular responsibility.  Coach/Mentor training providers, must exercise a responsibility towards their delegates, students/delegates  of their delegates, themselves and the coaching/mentoring community therefore the IIC&M Core values cover the following areas of responsibility:

A. Student/Delegate Care
B. Professional Conduct
C. Conduct of Training
D. Professional Relationships

When things go wrong in a coach/mentor training relationship or within a coach/mentor training business, it will undoubtedly be the result of the lack of a rigorous application of the core values to the areas of responsibility.  The IIC&M, recognising the requirement to ensure the highest standards of professional and personal behaviour, requires all those coming under its banner to conduct their coach/mentor training work in such a way as to maintain and maximise the impact of the Coaching/Mentor Core Competencies and Core Values upon each area of professional responsibility.

Our Professional Standards represents a summary of what are, and what are not, acceptable standards for professional Training Organisations.  Advice on the practical outworking of these bullet points can be obtained through the IIC&M’s Standards and Ethics.

Where things go wrong, and the reality is that they will from time to time, the IIC&M’s Complaints Procedure is available to ensure that both the coach/mentor training company and delegate are cared for and helped towards effective and supportive resolutions.

A. Student/Delegate Care

Training Organisations have a duty of care towards their students/delegates and should ensure that in all dealings with their students/delegates they display the highest standards of professional conduct.

  1. Training Organisations will ensure that students/delegates are full aware of the course/workshop agreement, terms and conditions, the costs, the process, the location and the detail of the course/workshop.
  2. Training Organisations will not give students/delegates misleading information or advice or make false claims about the results of, or what students/delegates will receive from, the course/workshop.
  3. Training Organisations will treat all students/delegates with honour, dignity, and integrity, fully respecting the students/delegates learning ability and style (which may differ from their own), being aware of cultural, regional, and linguistic differences.
  4. Training Organisations will not abuse their students/delegates trust in order to gain sexual, emotional, financial, or any kind of professional advantage.
  5. Training Organisations will not prolong a students/delegates relationship beyond its useful conclusion.  Training Organisations will respect the students/delegates right to complete their course/workshop and move on to new and different opportunities.
  6. Training Organisations will respect the students/delegates right to terminate the training relationship within their terms and conditions.
  7. Training Organisations will inform students/delegates of any personal situations or relationships which may have an adverse effect upon the training relationship, and together agree what appropriate action should be taken.
  8. Training Organisations will make each member of their staff and faculty aware of their individual responsibilities at all levels towards each student/delegate.
  9. Training Organisations will ensure that students/delegates are aware of the IIC&M Statement of Standards and Ethics, and of how to access the IIC&M Complaints Procedure.

B. Professional Conduct

Each member of staff and faculty of a Training Organisation have a duty to ensure that their professional standing and conduct are of the highest level.

  1. Each member of staff and faculty of a Training Organisations have a responsibility to monitor and maintain their fitness to train that enables them to provide an effective service.  If their effectiveness becomes impaired for any reason, including health or personal circumstances, they should stop working and seek advice and support.
  2. Each member of staff and faculty of a Training Organisations will clearly understand their own levels of competence, experience, qualifications, and accreditation and will not exaggerate, embellish, misrepresent or defraud these in any way.
  3. Training Organisations will ensure that all promotional materials and advertisements, including verbal and written, are truthful, honest, legal, decent, and compliant with current legislation.
  4. Each member of staff and faculty of a Training Organisations will work within the limitations of their own competence and will distinguish situations where it may be necessary to refer a student/delegate either to a more experienced member of staff or faculty or to seek the outside help of a qualified professional or practitioner.
  5. Training Organisations will operate within applicable laws, rules, and regulations and will not, assist, persuade or collude with others engaged in conduct which is dishonest, unprofessional, unlawful, or discriminatory in any way.  This is applicable to all members of staff and faculty.
  6. Training Organisations will treat all information from a student/delegate with absolute confidentiality.  Training Organisations will only disclose information where explicitly agreed with the student/delegate.  Where a member of staff or faculty believes there is compelling evidence of serious danger to the student/delegate or others if the information is withheld, they will notify the Training Director, who may select to disclose the information to the relevant authorities.
  7. Training Organisations will be aware of the impact of the staff and faculties own belief and values systems and the effect of these may have on their training.
  8. Training Organisations will ensure the behaviour of each member of their staff and faculty can in no way be described as sexual harassment, physical advances, sexual solicitation, or verbal or non-verbal conduct that is sexual in nature.
  9. Training Organisations will maintain appropriate records of their training of students/delegates, ensuring that any such records are accurate and that reasonable precautions are taken to protect against third party disclosure.  Attention should be given to the students/delegates rights under current applicable legislation.
  10. Training Organisations will ensure that each member of staff and faculty be diligent in understanding and implementing their students/delegates and their own legal and other obligations with regards to race, national origin, ethnicity, age, gender, sexual orientation, religion, language, disability, and socioeconomic status, ensuring they do not knowingly participate in or condone unfair discriminatory practices.
  11. Training Organisations will ensure that each member of their staff and faculty involved in the accredited courses/workshops is accredited at the right level of accreditation appropriate to their role within the training, and that their membership of the IIC&M is current and valid.
  12. Training Organisations will monitor the quality of their work and seek feedback from all students/delegates and other professionals.
  13. Training Organisations will not enter into a training arrangement where it could create a risk of conflict of interest.
  14. Training Organisations will ensure student/delegates are fully aware of the nature of the service provided – if mentoring and/or supervision is agreed, then mentoring and/or supervision are provided.
  15. Training Organisations will ensure that they have current Professional Indemnity Insurance to cover the provision of their training services.

C. Conduct of Training

Each member of staff and faculty of a Training Organisation have a duty to ensure that their conduct of training is of the highest level.

  1. Each member of the staff and faculty involved will ensure that they are accredited at the right level of accreditation appropriate to their role within the training, and that their membership of the IIC&M is current and valid.
  2. Each member of staff and faculty involved in the training of students/delegates, participate in relevant training and appropriate Continuing Professional Development to augment and increase their level of coaching/mentoring competence.
  3. Each member of staff and faculty will be aware of the impact of their own belief and values systems and the effect of these may have on their training.
  4. Each member of staff and faculty have a responsibility to monitor and maintain their fitness to train that enables them to provide an effective service.  If their effectiveness becomes impaired for any reason, including health or personal circumstances, they should stop training and seek advice and support.
  5. Each member of staff and faculty will clearly understand their own levels of competence, experience, qualifications, and accreditation.
  6. Each member of staff and faculty will work within the limitations of their own competence and will distinguish situations where it may be necessary to refer a student/delegate either to a more experienced member of staff or faculty or to seek help from the Training Director.
  7. Each member of staff and faculty will ensure their behaviour can in no way be described as sexual harassment, physical advances, sexual solicitation, or verbal or non-verbal conduct that is sexual in nature.
  8. Each member of staff and faculty will be diligent in understanding and implementing their students/delegates and their own legal and other obligations; with regards to race, national origin, ethnicity, age, gender, sexual orientation, religion, language, disability, and socioeconomic status, ensuring they do not knowingly participate in or condone unfair discriminatory practices.
  9. Each member of staff or faculty will not train a student/delegate where it could create a risk of conflict of interest.
  10. Each member of staff or faculty will be fully aware of the nature of their role in the service provided – if mentoring is agreed, then mentoring is provided; if supervision is agreed, then supervision is provided; if training is agreed, then training is provided; if support is agreed, then support is provided.
  11. The IIC&M recommends that each member of staff or faculty should have current Professional Indemnity Insurance to cover the provision of their training services.

D. Professional Relationships

Training Organisations have a duty to ensure that in their dealings with members of staff, members of faculty, students/delegates, colleagues, and the public they maintain the good standing of the coaching/mentoring profession and do not bring the profession, IIC&M, other accreditation/professional/trade bodies, other training organisations, or individual Training Organisations /mentors into disrepute.

  1. Training Organisations will work supportively with members of staff, members of faculty, and colleagues to raise the profile and standards of coaching/mentoring by conducting their business in keeping with IIC&M Professional Standards.
  2. Training Organisations will ensure that any public statements produced by themselves, members of their staff, members of their faculty, or their agents (verbally or in writing) are true and reflect well on the coaching/mentoring community.
  3. Training Organisations will take care to ensure that they do not use their relationship with IIC&M, or other accreditation/professional/trade bodies, in a way that is detrimental to such a body or that brings that body into disrepute.
  4. Training Organisations will not claim to represent IIC&M, or other accreditation/professional/trade bodies, unless explicit permission for such has been granted.
  5. Training Organisations will take care to use logos only as allowed by the accreditation of specific courses or workshops.  Training Organisations will not represent themselves as accredited by the IIC&M but only the accredited course/workshop as accredited by the IIC&M with the approved terminology.
  6. Training Organisations will immediately notify the IIC&M if a situation arises which creates conflict, litigation, or bad publicity.
  7. Where a member of staff or faculty has reason to be concerned about the behaviour or practice of another member of the coaching/mentoring community, that matter will be raised firstly with the person concerned. Thereafter the matter should be referred to Training Director who may select to raise the concern through the IIC&M Complaints Procedure.  Such concerns should be treated with the appropriate degree of confidentiality and sensitivity.

Issue 3: October 2014

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